A real person reads every message, usually within a day.
Write to us
Email areeb@awekn.com. Tell us your phone, the app version (Settings, at the bottom) and what happened. A screenshot helps.
My subscription
- Cancel or change a plan: on iPhone, the Settings app, your name, Subscriptions, Awekn. Apple handles billing, so a plan is changed there.
- Pro not showing after you paid: in Awekn, Settings, Restore purchases.
- A refund: Apple decides refunds at reportaproblem.apple.com.
My data
- It is on your phone first, and syncs to your account when you are online. Sign in on a new phone and it comes back.
- Export everything: Settings, Account, Export data.
- Delete your account: see how to delete your account. It removes your data from the phone and our servers.
Apple Health and steps
- Allow Awekn in the Health app: Sharing, Apps, Awekn, turn on Steps and the rest.
- Steps can lag a few minutes behind the Health app; opening Awekn refreshes them.
Privacy
Read the privacy policy and the terms.